Privacy Policy

Information we collect

We only collect personal information that is necessary for the purposes set out below. This may include:

• Contact details you provide through enquiry or booking forms (name, email, phone).
• Messages or requests you send us.
• Basic technical data (such as browser type) where analytics are enabled.

Why we collect it

We use your information to respond to enquiries, provide the services you request, confirm bookings or orders, and improve our website. We do not use it for any unrelated purpose without your consent.

Marketing communications

We will only send you marketing messages if you have separately opted in. You can withdraw consent at any time by using the unsubscribe link or contacting us.

How we store and protect it

Your information is stored securely using encrypted connections (HTTPS) and access controls. Where data is held in the cloud, it is hosted in data centres located in Sydney, Australia (AWS ap-southeast-2), a jurisdiction with comparable privacy safeguards recognised by the NZ Privacy Commissioner.

Retention

We keep personal information only as long as needed for the purpose it was collected, after which it is securely deleted.

Your rights

Under the Privacy Act 2020 you have the right to:

• Request access to the personal information we hold about you (IPP 6).
• Request correction of that information if it is wrong (IPP 7).
• Ask us to delete information that is no longer required.

To exercise any of these rights, contact us using the details below.

Third parties

We do not sell or rent your personal information. We only share it with trusted service providers (such as email or hosting providers) where necessary to operate our services, and we require them to protect it.

Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

Contact

If you have any questions about this policy or your personal information, please contact Jacobko Studio through the contact details on our website. You may also contact the Office of the Privacy Commissioner at privacy.org.nz.